ZyXEL Communications ADSL2+ Ethernet Gateway P-660R-T Series - Manual (Page 244)

P-660R-T Series User’s Guide
Chapter 30 Troubleshooting 244
30.6 Problems with the WAN Interface
Table 80 Troubleshooting the WAN Interface
PROBLEM CORRECTIVE ACTION
I cannot get a
WAN IP address
from the ISP.
The ISP provides the WAN IP address after authenticating you. Authentication
may be through the user name and password, the MAC address or the host name.
The username and password apply to PPPoE and PPPoA encapsulation only.
Make sure that you have entered the correct Service Type, User Name and
Password (be sure to use the correct casing). Refer to Chapter 6 on page 66 (web
configurator) or Chapter 17 on page 136 (SMT).
30.7 Problems with Internet Access
Table 81 Troubleshooting Internet Access
PROBLEM CORRECTIVE ACTION
I cannot access
the Internet.
Make sure the Prestige is turned on and connected to the network.
If the DSL LED is off, refer to
Section 30.4 on page 243 .
Verify your WAN settings. Refer to the chapter on WAN setup (web configurator) or
the section on Internet Access (SMT).
Make sure you entered the correct user name and password.
If you use PPPoE pass through, make sure that bridge is turned on. See
Chapter 14
on page 124 for details.
Internet
connection
disconnects.
Check the schedule rules. Refer to Chapter 29 on page 238 (SMT).
If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to
Chapter 6 on page 66 (web configurator) or Chapter 18 on page 142 (SMT).
Contact your ISP.