Xerox 470 - Manual (Page 225)

Xerox Document Centre Reference Guide Page 11 - 9
11. Si
xt
h Sense
Troubleshooting
If you experience a connection problem while using the On Line
Support Link, take the appropriate corrective measures. To verify
the fix solution, press the Run RDT Test button. If the test runs
successfully it will clear the fault.
The following table lists the fault codes and the necessary corrective
measures. If the problem persists contact the Xerox Welcome
Center.
Fault Possible causes Solution
Fault 21-300
System Software
unable to communicate
with modem l Bad Modem
l Bad Installation
l Contact the Xerox Welcome
Centre for further assistance.
Fault 21-304
No dial tone at modem l Bad telephone line
l Bad telephone cord
l Improper
installation
l Test the telephone line using a
telephone set.
l Verify installation of the cord.
Fault 21-708
Host modem doesn’t
answer l Wrong Telephone
Number
programmed or
PBX Escape Code
Required
l System Down
l System Busy
l Verify the correct number is being
dialed. Ensure the code typically
dialed to obtain an outside line or
PBX Escape code, as well as any
authorization codes are
programmed.
l Contact the Xerox Welcome
Centre for further assistance.
Fault 21-712
Modems cannot syn-
chronize l Host or Modem
Problem l Contact the Xerox Welcome
Centre for further assistance.
Fault 21-716
No Login packet after
“CONNECT” l Host or Modem
Problem l Contact the Xerox Welcome
Centre for further assistance.
Fault 21-720
No Session after login l Host or Modem
Problem l Contact the Xerox Welcome
Centre for further assistance.