Xerox DocuColor 7000 EN - Manual (Page 145)

DocuColor 8000/7000 Operator Manual 4-15
4. Problem solving
Fault Codes
When there is a problem with the digital press or an accessory,
refer to the UI where the Fault Code and a solution will be
displayed. Follow all steps until the problem is corrected. If the
problem persists, call one of the following numbers for assistance.
Follow the instructions below before calling for service.
1. Be prepared to provide a complete description of the problem
to the service operator. Defining the problem accurately may
help you and the operator solve the problem over the phone
and minimize downtime. If the problem cannot be solved by
telephone, a service representative will be dispatched to your
site promptly.
2. Record the displayed Fault Codes.
3. Record the Machine Serial Number. Press the
Machine
Status
button on the Control Panel. Touch the
Machine
Details
tab and the serial number is displayed. (If the serial
number is not displayed, open the Right/Left Front Doors of
the digital press. The serial number is also on a white label on
the bottom front frame.)
4. If copy quality is a problem, take a copy sample to the
telephone with you to help you describe the problem or to
assist you when answering the questions from the service
operator about the defects.
5. If possible, use a phone near the press when calling for
assistance. Follow the instructions provided by the operator.
6. For system support, user help, and service support, call the
appropriate number:
US:
1-800-821-2797
(Includes TTY support)
Canada:
1-800-939-3769
Europe:_________________________
Latin America:_________________________
Xerox also provides web-based customer support. Go to:
www.xerox.com/eSupportCentre