VeriFone NURIT 8400 - Manual (Page 43)

NURIT 8400 I NSTALLATION G UIDE 43
C
HAPTER
6
Service and Support
For NURIT 8400 problems, contact your local VeriFone representative or service
provider.
For NURIT 8400 product service and repair information:
• USA – VeriFone Service and Support Group, 1-800-834-4366,
Monday - Friday, 8 A.M. - 8 P.M., eastern time.
• International – Contact your VeriFone representative.
Service Returns Before returning the NURIT 8400 to VeriFone, you must obtain a Merchandise
Return Authorization (MRA) number. The following procedure describes how to
return one or more NURIT 8400 for repair or replacement (U.S. customers only).
1 Gather the Product ID printed labels (see Figure 27 ) on the bottom of each
NURIT 8400 to be returned.
2 Within the United States, call VeriFone toll-free at 1-800-834-4366.
3 Select the MRA option from the automated message. The MRA department
is open Monday–Friday, 8 A.M.–8 P.M., eastern time.
4 Give the MRA representative the information gathered in Step 1 .
If the list of serial numbers is long, you can fax the list, along with the
information gathered in
Step 1 , to the MRA department at 1-727-953-4172
(U.S.).
• Please address the fax clearly to the attention of the “VeriFone MRA
Dept.”
• Include a telephone number where you can be reached and your fax
number.
• You will be issued MRA number(s) and the fax will be returned to you.
NOTE
International customers, please contact your local VeriFone representative for
assistance with your service, return, or replacement.
NOTE
One MRA number must be issued for each NURIT 8400 you return to VeriFone,
even if you are returning several of the same model.