Oki 391 - Manual (Page 105)

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User’s Guide: English 105
Service and Support: Latin America
Oki Data is committed to offer the best customer support
possible to our customers. In the instance of having a
difficult problem with your OKI product, please contact any
of the OKI- CAS (Centro Autorizado de Servicio) shown on
our Web site, www.okidata.com.
Sales and Service Centers: Latin America
If you need to service your OKI product, please contact the
store where you bought your fax machine or contact any of
the OKI-CAS listed on our Web site for information.
• Prices and charges may vary.
• A copy of the proof of purchase is required for the
warranty process.
Contacting Oki Data: Latin America
Information regarding our products and authorized service
centers is available in our Web site:
http://www.okidata.com
Customer Support Professionals: Latin
America
Our CAS’s are trained and certified to provide the best service
and support possible to our customers. Make sure that you
are close to your machine when you call one of our OKI
authorized service centers (OKI-CAS) so that you can
describe your problem more accurately.
Our customer support professionals are trained on all current
OKI products. They can answer your questions regarding:
• Location of nearest CAS (Service Center).
• Installation of your machine.
• Usage/normal maintenance of your machine.
• Error message interpretation/solutions
• Parts and supplies identification.
• Consumer relations.