Nortel Networks RTU-292 - Manual (Page 17)

RTU -292 Operations Manual
2 Installation
2.1 GENERAL
This section provides the instructions for unpacking, inspection, installation and set-up. Also
included are directions for reshipment of damaged parts or equipment.
2.2 UNPACKING AND INSPECTION
After unpacking the unit, retain the carton and packing materials until the contents have been
inspected and checked against the packing list. If there is a shortage or any evidence of
damage, do not attempt to use the equipment. Contact the carrier and file a shipment damage
claim. A full report of the damage should also be reported to the JPS Customer Service
Department. The following information should be included in the report:
1. Order Number
2. Equipment Model and Serial Numbers
3. Shipping Agency
4. Date(s) of Shipment
The JPS Customer Service Department can be reached by phone at (919) 790-1011, by fax at
(919) 790-1456. Upon receipt of this information, JPS will arrange for repair or replacement of
the equipment.
2.3 RESHIPMENT OF EQUIPMENT
If it is necessary to return the equipment to the manufacturer, a Returned Material
Authorization (RMA) number must first be obtained from JPS. This number must be noted on
the outside of the packing carton and on all accompanying documents. When packing the unit
for reshipment, it is best to use the original packaging for the unit; if this is not possible, special
attention should be given to providing adequate packing material around connectors and other
protrusions, such as front panel controls. Rigid cardboard should be placed at the corners of the
unit to protect against corner damage during shipment. Failure to protect the corners of the
front panel causes the most common type of shipping damage experienced on returned
equipment.
Shipment should be made prepaid consigned to:
JPS Communications, Inc.
Customer Service Department
5720M Capital Blvd.
Raleigh, North Carolina 27616
USA
Plainly mark with indelible ink all mailing documents as follows:
U.S. GOODS RETURNED FOR REPAIR
JPS Communications, Inc. 2-1