Nortel Networks Meridian M3905 - Manual (Page 42)

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Viewing queue status
Display Queue
The Display Queue feature allows you to access the status of calls in an ACD
queue. The information displayed includes: number of calls waiting in the queue,
number of agent positions occupied for the queue, the length of time that the
oldest call has waited in the queue, and the number of calls that have been
overflowed into the queue.
To display information on your ACD
queue:
/
/
Press the Display Queue Key.
Information on your current ACD
queue appears on the display.
Note 1: In an MQA environment, the display will scroll through the different
queues at 2 second intervals. The queues are presented in the order in which they
were entered at login.
Note 2: The Display Queue Key may be configured on your M3905 Call Center
telephone as a Fixed Feature Key or as a Programmable Line (DN)/Feature Key.
DisplayQue
Dsply Queue
553-9093
Forward
WAITING MAND LWAIT TOFQ
13 9 0:20 0
Quit Copy
Calls
waiting
Number of
manned
positions
Length of
time first call
has waited
Calls time
overflowed
into this queue
Callers Redial