Nortel Networks Meridian M3905 - Manual (Page 4)

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Contents
Headset interface 27
Agent login 27
Login with Agent ID and Multiple Queue Assignment (MQA) 28
Correct errors during the login procedure 29
Default login 30
Agent logout 30
Call Center Agent features 31
Use Activity Code 31
Answer Call Center calls 31
Call Forcing 32
Use the Emergency Key 33
Use Not Ready 33
Activate Make Set Busy 33
Answer or make non-ACD calls 34
Contact your supervisor 34
Use Walkaway and Return from Walkaway 35
Call Center Supervisor features 37
Agent Keys 37
Answer Agent 37
Answer Emergency 37
Call Agent 38
Use the Supervisor Observe and Supervisor Headset Jack 38
Observe Agent 39
Interflow 39
Night Service 40
Viewing queue status 41
The ACD Calls Waiting status indicator 41
Display Queue 42
Display agent status 43
Your telephone’s non-ACD call features 44
Make a call 44
Use the Predial feature 44