Use walkaway and return from walkaway, Use walkaway and return from walkaway 35 – Nortel Networks Meridian M3905 User Manual

Page 35

Call Center Agent features

To return to the ACD call:

Press the

In-Calls

Key.

To Conference your Supervisor
during a call in progress:

1. Press the

Supervisor

Key. The caller is

on hold and you can talk privately
with your supervisor.

2. Press the

Supervisor

Key a second

time to have a three-way conversation
with the supervisor and the caller.

To Transfer to a supervisor, during a
call in progress:

1. Press the

Supervisor

Key.

2. Press the

Supervisor

Key again when

the supervisor answers.

3. Press the

Goodbye

Key to disconnect

from the call. The caller remains
connected with your supervisor.

Use Walkaway and Return from Walkaway

Use this feature when you need to leave your desk during an ACD call, during a
non-ACD call, or while in the Not Ready state.

To use the Walkaway feature:

1. Press the

Hold

Key. The LCD indicator

beside the In-Calls extension flashes.

2. Disconnect the headset before you

leave.

Note:

Some headsets have a quick

disconnect feature. You can do a quick
disconnect instead of disconnecting the
headset.

In - Calls

Supervisor

Goodbye

Hold