Call forcing, Call forcing 32 – Nortel Networks Meridian M3905 User Manual
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Call Center Agent features
To end an ACD call:
/
or
Press the
Goodbye
Key.
or
/
or
Press the
In-Calls
Key.
or
or
Replace the
Handset
to terminate a call.
or
or
Press an
Individual Line
Key (non-ACD).
This will remove you from the queue.
or
/
Press the
Not Ready
Key. This will remove
you from the queue but keep you logged in
as an agent position.
or
Wait for the caller to terminate the call.
Call Forcing
The Call Forcing option automatically connects incoming ACD calls. You do not
need to press the In-Calls Key. When Call Forcing is on, you have a time interval
between each incoming call that is defined by your network administrator. After
the time interval is up, you hear a tone through the headset and Call Forcing
automatically connects you with the incoming caller.
/
You hear a short tone. The
In-Calls
indicator lights continuously and the ACD
call automatically goes to your agent
position.
Note:
Pressing the
In-Calls
Key with Call
Forcing (Auto Answer) on, disconnects an
active ACD call.
Goodbye
In - Calls
2637
Not Ready
In - Calls