Nortel Networks Meridian M3905 - Manual (Page 28)

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Call Center Agent/Supervisor Features
Login with Agent ID and Multiple Queue Assignment (MQA)
The process of logging in using MQA consists of entering your four digit Agent ID
followed by a Supervisor ID (if your queue requires one) followed by up to five
ACD DNs and priority values (if priority values are being used) terminated by
££ .
To choose the default Priority or Supervisor ID, enter £ instead of a Priority entry
or a Supervisor ID entry. The Priority or Supervisor configured for your set will be
used.
Note:
A Supervisor who is logging in to accept ACD calls will not be able to
specify a Supervisor ID (even in the case where agents are required to enter
one).
To login:
/
1. Press the In-Calls Key.
2. Select one of the following four login
options:
To login without Supervisor ID and
without Priority:
Dial your Agent ID £ ACD DN 1 £
ACD DN 2 £ ACD DN 3 £
ACD DN 4 £ ACD DN 5 £ £ .
To login with Supervisor ID and
without Priority:
Dial your Agent ID £
Supervisor ID £ ACD DN 1 £
ACD DN 2 £ ACD DN 3 £
ACD DN 4 £ ACD DN 5 £ £ .
To login without Supervisor ID and
with Priority:
Dial your Agent ID £ ACD DN 1 £
Priority 1 £ ACD DN 2 £
Priority 2 £ ACD DN 3 £
Priority 3 £ ACD DN 4 £
Priority 4 £ ACD DN 5 £
Priority 5 £ £ .
In - Calls