Nortel Networks Meridian M3905 - Manual (Page 33)

Call Center Agent features
33
Use the Emergency Key
When you have an emergency
situation:
/
Press the Emergency Key. The indicator
flashes while your supervisor is called.
When your supervisor picks up the call, the
LED indicator lights continuously and you
have a three-way conference.
Note: The display shows information about
the call. Before you press the Emergency
Key, write down this information for future
reference.
Use Not Ready
Use the Not Ready Key, when performing post-call work.
When you need time to catch up on
post-call processing work:
/
Press the Not Ready Key. This takes you
out of the queue.
When you are ready to take ACD
calls again:
/
or
/
Press either the In-Calls Key, or the Not
Ready Key to enter the ACD queue.
Note: If you Press the In-Calls Key during
an ACD call, the call is disconnected.
Activate Make Set Busy
Make Set Busy allows you to make your telephone appear busy to all callers.
To activate Make Set Busy:
/ Press the Make Busy Key or lift the handset
and enter the Make Set Busy Activate FFC.
To deactivate Make Set Busy:
/
Press the Make Busy Key a second time, or
lift the handset and enter the Make Set
Busy Deactivate FFC.
Emergency
Not Ready
In - Calls
Not Ready
Make Busy
Make Busy