PC Concepts 500PS - Manual (Page 70)

Solving Problems
Image Quality
Problems
Ink Supply
Problems
Media Problems Image Error Other Problems Getting Help
Media & Ink Introduction Front Panel Other
Printer
Options
Index Solutions
Image Quality Problems
Your HP DesignJet 500PS printer provides a full troubleshooting utility to ensure you can always quickly
overcome any image problems you encounter. You should use this utility whenever you (and not the printer)
perceive a problem with print quality.
Often what you believe to be a print quality problem is in fact caused by incorrect configuration of the printer for the
type of image you are trying to print. Always check
Configuration Correction as your first diagnostic task to find the
cause of your problem.
If a message, such as “PRINTHEADS not functional” appears on the front-panel of your printer, follow the
instructions given for the particular message (see
Message Descriptions ).
The types of problems you could possibly encounter are:
• Stepped Lines
• Incomplete Lines
• Color Accuracy
• Horizontal Banding
• Color Alignment
Whenever you see any of these problems work through the Troubleshooting Procedure replying to the questions
displayed on the front panel. This will lead you to correct remedial action required to solve your image quality
problem.