Troubleshooting, Troubleshooting 26 – Panasonic UB-5325 User Manual
Page 26
Troubleshooting
26
Treat problems according to the information given in the table below. If problems still persist, call your dealer for
service.
Troubleshooting
Symptom
Care and Remedy
See
Page
Power switch is on but the
indicator is off.
Check that the power plug is securely plugged in.
(If the indicator still does not light, turn the power off and on again.)
–
Copied copy paper will not
come out.
The unit is out of copy paper or thermal transfer film. (The Error
Indicator flashes “
” or “
”.)
Insert copy paper or replace the thermal transfer film.
The printer door is open. (The Error Indicator flashes “
”.)
Close the printer door firmly until a click is heard.
The paper cover is open.
Close the paper cover firmly until a click is heard.
Paper is jammed in the printer. (The Error Indicator flashes “
”.)
Open the printer door and remove the jammed paper.
The platen roller and pick-up roller are dirty.
Open the printer door and wipe the platen roller and the pick-up
roller to clean them.
Nothing is printed on the paper
or copies are faint or blurred.
The writing on the screen is too thin or light.
Make thicker, darker lines or change to a new marker.
–
The printer door is slightly open.
Close the printer door firmly until a click is heard.
Black streaks or blank
(unprinted) spots appear on
the copy (copy paper is dirty).
The printer head or platen roller is dirty.
Open the printer door and clean any dirt off the printer head and
platen roller.
The thermal transfer film is wrinkled because it was set in place
without removing excess slack.
Rewind the used portion of the thermal transfer film to remove
the excess slack, then reattach it.
A black or white horizontal line
appears, or the page prints in
black or blank.
The unit is in strong sunlight or strong lighting.
Change the direction of the screen or block the light.
–
The screen does not advance
when the Copy or Advance
Key is pressed.
Static electricity was generated when the screen film was wiped.
Turn off the power and slowly move the screen by hand.
–
Contrast/Remaining
Film Indicator flashes.
The time to replace the thermal transfer film is approaching. (Only
about 15 more sheets may be copied.)
Prepare a new replacement film (UG-6001).
When connecting a USB cable
after installing the driver, the
warning message is displayed to
require the Panaboard UB5-7
Driver Disk.
The necessary file is not found in Windows 98.
Click the location’s box and select the pass
“UB5-7\UsbDrv\Win98-Me” in the pull down menu.
–
The software installed before is
deleted from the Programs
menu or cannot be used after
installing the Panasonic-DMS.
After the existing Panasonic-DMS software is uninstalled, the new
Panasonic-DMS is installed.
Install the new Panasonic-DMS again as follows.
1. Uninstall the current Panasonic-DMS.
2. Install the old Panasonic-DMS.
3. Install the new Panasonic-DMS in the same folder with the old one.