the pairing process on your handheld. See the
documentation included with your phone for assistance
with completing the pairing process on your phone.

■

Check the Phone Preferences screen and make sure the
correct phone connection is selected.

Problem

Solution

When I place my handheld in
the cradle/cable, the indicator
light does not go on.

■

Confirm that your handheld is well seated in the cradle/
cable.

■

Confirm that your recharger cable is properly connected to
the back of the cradle/cable’s USB or serial port connector
that plugs into your computer.

■

Confirm that your recharger is plugged into an AC outlet
that has power.

■

If you have not used your handheld for a long period, such
as an extended vacation, the battery may not contain
enough charge to power the indicator light. After your
handheld has recharged, the indicator light will function
normally.