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Problem determination tips, Problem, Determination – Lenovo THINKCENTRE 8177 User Manual

Page 52: Tips

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d.

Observe

the

LEDs

and

refer

to

the

following

table.

Power

LED

Green

diagnostic

LED

Yellow

diagnostic

LED

Action

ON

ON

OFF

This

is

the

normal

condition

of

the

LEDs

when

the

power

is

OK.

OFF

OFF

OFF

Make

sure

the

power

cord

is

attached

to

a

working

electrical

outlet.

If

the

electrical

outlet

is

OK,

replace

the

power

supply.

OFF

(after

the

power

button

has

been

pressed)

ON

OFF

Replace

the

system

board

ON

ON

ON

Replace

the

power

supply

If

the

Diagnostic

LEDs

are

in

the

normal

condition

and

the

problem

persists,

replace

the

system

board

and

the

microprocessor,

one

at

a

time,

until

the

computer

works

correctly.

8.

Run

the

Diagnostic

programs.

See

Chapter

5,

“Diagnostics

using

PC-Doctor

for

DOS,”

on

page

49.

v

If

you

receive

an

error,

replace

the

part

that

the

diagnostic

program

calls

out

or

go

to

“Diagnostic

error

codes”

on

page

61.

v

If

the

test

stops

and

you

cannot

continue,

replace

the

last

device

tested.

Problem

determination

tips

Due

to

the

variety

of

hardware

and

software

combinations

that

can

be

encountered,

use

the

following

information

to

assist

you

in

problem

determination.

If

possible,

have

this

information

available

when

requesting

assistance

from

Service

Support

and

Engineering

functions.

v

Machine

type

and

model

v

Processor

or

hard

disk

upgrades

v

Failure

symptom

Do

diagnostics

indicate

a

failure?

What,

when,

where,

single,

or

multiple

systems?

Is

the

failure

repeatable?

Has

this

configuration

ever

worked?

If

it

has

been

working,

what

changes

were

made

prior

to

it

failing?

Is

this

the

original

reported

failure?

v

Diagnostics

version

Type

and

version

level

v

Hardware

configuration

Print

(print

screen)

configuration

currently

in

use

BIOS

level

v

Operating

system

software

Type

and

version

level

Note:

To

eliminate

confusion,

identical

systems

are

considered

identical

only

if

they:

46

Hardware

Maintenance

Manual