Konica Minolta bizhub 163 - Manual (Page 356)

Troubleshooting 12
IC-206 12-3
12.2 Troubleshooting
Network printing
If network printing cannot be performed, check for the following.
Scan to E-mail
Problem Cause Remedy
1 Did the machine re-
ceive the print job? Yes A machine error (out of pa-
per, out of toner, etc.) oc-
curred. Check the machine status
and correct the error.
No The data has not been re-
ceived. Continue with 2.
2 Is there a response
from pinging sent
from the computer to
the controller? Yes The print destination port
setting is incorrect. Specify the correct port.
The computer is temporar-
ily malfunctioning. Restart the computer.
The printer driver is not in-
stalled correctly. Follow the procedure to
correctly uninstall, then re-
install the printer driver.
No The machine is temporarily
malfunctioning. Restart the machine.
The network cable is dis-
connected or the relay de-
vice is faulty. Correctly connect the ca-
ble, or restart or replace the
relay device.
The IP address and/or sub-
net mask is incorrectly
specified. Specify the correct IP ad-
dress and subnet mask.
Problem Cause Remedy Page refer-
ence
Transmission is not
possible. The connections are incor-
rect. Check the indicators on the
hub and check the connec-
tions. —
The settings necessary for
the device are not regis-
tered. Specify the necessary net-
work settings. p. 7-1
The LAN cable is damaged. Replace the LAN cable. —