Samsung 10.1 - Manual (Page 113)

Warranty Information 106
What is the procedure for resolving disputes?
ALL DISPUTES WITH SAMSUNG ARISING IN ANY WAY FROM THIS
LIMITED WARRANTY OR THE SALE, CONDITION OR
PERFORMANCE OF THE PRODUCTS SHALL BE RESOLVED
EXCLUSIVELY THROUGH FINAL AND BINDING ARBITRATION, AND
NOT BY A COURT OR JURY. Any such dispute shall not be
combined or consolidated with a dispute involving any other
person's or entity's Product or claim, and specifically, without
limitation of the foregoing, shall not under any circumstances
proceed as part of a class action. The arbitration shall be
conducted before a single arbitrator, whose award may not
exceed, in form or amount, the relief allowed by the applicable
law. The arbitration shall be conducted according to the
American Arbitration Association (AAA) Commercial Arbitration
Rules applicable to consumer disputes. This arbitration provision
is entered pursuant to the Federal Arbitration Act. The laws of the
State of Texas, without reference to its choice of laws principles,
shall govern the interpretation of the Limited Warranty and all
disputes that are subject to this arbitration provision. The
arbitrator shall decide all issues of interpretation and application
of this arbitration provision and the Limited Warranty.
For any arbitration in which the Purchaser's total damage claims,
exclusive of attorney fees and expert witness fees, are $5,000.00
or less (“Small Claim”), the arbitrator may, if the Purchaser
prevails, award the Purchaser's reasonable attorney fees, expert
witness fees and costs as part of any award, but may not grant
SAMSUNG its attorney fees, expert witness fees or costs unless it
is determined that the claim was brought by the Purchaser in bad
faith. In a Small Claim case, the Purchaser shall be required to
pay no more than half of the total administrative, facility and
arbitrator fees, or $50.00 of such fees, whichever is less, and
SAMSUNG shall pay the remainder of such fees. Administrative,
facility and arbitrator fees for arbitrations in which the
Purchaser's total damage claims, exclusive of attorney fees and
expert witness fees, exceed $5,000.00 (“Large Claim”) shall be
determined according to AAA rules. In a Large Claim case, the
arbitrator may grant to the prevailing party, or apportion among
the parties, reasonable attorney fees, expert witness fees and
costs. Judgment may be entered on the arbitrator's award in any
court of competent jurisdiction.
This arbitration provision also applies to claims against
SAMSUNG'S employees, representatives and affiliates if any
such claim arises from the Product's sale, condition or
performance.
Purchaser may opt out of this dispute resolution procedure by
providing notice to SAMSUNG no later than 30 calendar days from