Samsung OfficeServ - Manual (Page 64)

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CHAPTER 5. Call Control
This chapter describes the procedures for using the general functions and additional functions
of the system through the call control buttons, mouse, keyboard, and popup menu.
The progress of a call is displayed accordingly on the window, Calls> window, or window. OfficeServ Operator users can control calls by using
call control buttons or the [Call] menu.
General Functions
This section describes the procedures for executing general functions such as ,
, , , , , and from the Calls> window, window, or window.
Additional Functions
This section describes the procedures for executing additional functions such as Note>, , , , , and .
The call control buttons and [Call] menu are described below:
Button Call Menu Description
Dial Makes a call
Answer Answers an incoming call
Drop Disconnects the current call
Hold Holds a call
Unhold Answers a held call
, Transfer, Toggle Transfers a call, call alternation
Station Park Parks a call in a station
Orbit Park
Parks a call by using number keys ranging
from 0 to 9 or reanswers the held call
Conference Makes a conference call
Page Broadcasting
Camp On Call waiting
Transfer to Voice Mail Transfers a call to a voice mailbox
,
Call Recording to Voice Mail Starts/stops recording a call
Callback
Reserves a call connected to a busy
/unanswered station
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