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Display – Samsung OfficeServ User Manual

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Category

Parameter

Description

State

Status of the call

Active Calls

Contact

Info. Displays the CID and the number most recently

transferred

Note

Call-related notes entered by the operator

Held Calls

Orbit Park

Displays the [Orbit Park] button

Display

This tab enables the user to select the display format.


Parameters of the [Display] tab are described below:

Category

Parameter

Description

Display
messages

Determines the number of messages to be displayed,
which are received from the OfficeServ Operator or the
OfficeServ Call.

Information
Window

Display help
appropriate for
the situation

Determines whether to display instructions for effectively
using the OfficeServ Operator.

DID DID,

Queue

Selects information to be displayed on the DID/Queue
list.
Queue should be selected for using the OfficeServ
Operator as the operator/agent of the call center.

Busy Lamp
Field

Card View,
List View
Number Only

Determines the display type for the BLF window.

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