Samsung OFFICESERV 7100 User Manual
Office serv, General description
Every effort has been made to eliminate errors and ambiguities in the information contained in this booklet. Any ques-
tions concerning information presented here should be directed to SAMSUNG TELECOMMUNICATIONS AMERICA. SAM-
SUNG TELECOMMUNICATIONS AMERICA disclaims all liabilities for damages arising from erroneous interpretation or
use of information presented in this manual.
Office
Serv
TM
7100
General Description
Supports Software Version 4.30
Home Page
Table of Contents
Table of contents
Document Outline
- OfficeServ 7100 General Description
- TABLE OF CONTENTS
- PART 1. SYSTEM OVERVIEW
- PART 2.HARDWARE DESCRIPTIONS
- 2.1 SYSTEM CABINET
- 2.2 PROCESSOR CARDS
- 2.3 INTERFACE CARDS
- 2.4 DAUGHTERBOARD MODULES
- 2.5 COMMON OfficeServ INTERFACE CARDS
- 2.6 STATION EQUIPMENT
- PART 3. SPECIFICATIONS
- OfficeServ 7100 Feature Capacities
- PART 4. BUSINESS FEATURE PACKAGE
- SYSTEM FEATURES
- 4.1 SYSTEM FEATURE DESCRIPTIONS
- ACCOUNT CODE ENTRY
- Forced – Verified
- Forced - Not Verified
- Voluntary
- ACCOUNT CODE KEY
- ACCOUNT CODE KEY – ONE TOUCH
- ADMINISTRATOR PROGRAM KEY
- ALL CALL VOICE PAGE
- ATTENTION TONE
- AUDIO MESSAGE WITH ALARM (TIMER) REMINDER
- AUTHORIZATION CODES
- AUTO ANSWER ON CO
- AUTO ATTENDANT
- AUTOMATIC CALL DISTRIBUTION (ACD)
- AUTOMATIC HOLD
- BACKGROUND MUSIC
- BRANCH GROUP
- CALL ACTIVITY DISPLAY
- CALL CENTER
- CALL COSTING
- CALL FORWARDING
- CALL HOLD
- CALL PARK AND PAGE
- CALL PICKUP
- CALL RECORDING
- CALL WAITING/CAMP-ON
- CALLER ID FEATURES
- CALLER IDENTIFICATION
- CENTREX/PBX USE
- CHAIN DIALING
- CHAIN FORWARD
- CLASS OF SERVICE
- COMMON BELL CONTROL
- COMPUTER TELEPHONY INTEGRATION (CTI)
- OfficeServ™ Link
- OfficeServ™ DataView
- OfficeServ™ EasySet
- OfficeServ™ Call
- OfficeServ™ Operator
- OfficeServ™ Softphone
- CONFERENCE
- CONFERENCE GROUP
- CUSTOMER SET RELOCATION
- DATA SECURITY
- DATABASE PRINTOUT
- DAYLIGHT SAVING TIME-AUTOMATIC
- DIALED NUMBER IDENTIFICATION SERVICE (DNIS)
- DIRECT IN LINES
- DIRECT INWARD DIALING (DID/DDI)
- DIRECT INWARD SYSTEM ACCESS (DISA)
- DIRECT TRUNK SELECTION
- DIRECTORY NAMES
- DISA SECURITY
- DISTINCTIVE RINGING
- DOOR LOCK RELEASE (PROGRAMMABLE)
- DOOR PHONES
- EXECUTIVE BARGE-IN (OVERRIDE)
- EXTERNAL MUSIC INTERFACES
- EXTERNAL PAGE INTERFACES
- FLASH KEY OPERATION
- FLEXIBLE NUMBERING
- GROUP BUSY SETTING
- HOT DESKING (ITP KEYSETS)
- HOT LINE
- IN GROUP/OUT OF GROUP
- INCOMING CALL DISTRIBUTION
- INCOMING/OUTGOING SERVICE
- INDIVIDUAL LINE CONTROL
- IP KEYSETS
- ISDN SERVICE
- LAN INTERFACE
- LEAST COST ROUTING
- LIVE SYSTEM PROGRAMMING
- MEET ME PAGE AND ANSWER
- MEMORY PROTECTION
- MESSAGE WAITING INDICATIONS
- MESSAGE WAITING KEY
- MICROPHONE ON/OFF PER STATION
- MOBILE EXTENSION (MOBEX)
- MOBILITY SOLUTION
- MULTIPLE LANGUAGE SUPPORT
- MUSIC ON HOLD—FLEXIBLE
- MUSIC ON HOLD – SOURCES
- NETWORKING
- OfficeServ CONNECT
- OPERATOR GROUP
- OVERFLOW
- OVERRIDE CODES
- PAGING
- PARK ORBITS
- POWER over ETHERNET (PoE)
- PRIME LINE SELECTION
- PRIORITY CALL QUEUING
- PRIVATE LINES
- PROGRAMMABLE LINE PRIVACY
- PROGRAMMABLE TIMERS
- RECALLS
- RECALL TO OPERATOR
- REDIAL REVIEW
- REMOTE PROGRAMMING—PC
- RING MODES
- RING OVER PAGE
- SECRETARY POOLING
- SIMULTANEOUS RINGING
- SINGLE LINE CONNECTIONS
- SIP SERVICES
- SPEED DIAL NUMBERS
- SPEED DIAL BY DIRECTORY
- STATION HUNT GROUPS
- STATION MESSAGE DETAIL RECORDING (SMDR)
- STATION PAIR
- SYSTEM ALARMS
- SYSTEM MAINTENANCE ALARMS
- SYSTEM DIRECTORY
- TENANT SERVICE (1)
- TOLL RESTRICTION
- TOLL RESTRICTION OVERRIDE
- TONE OR PULSE DIALING
- TRAFFIC REPORTING
- TRANSFER
- TRUNK GROUPS
- TWINNING
- UNIFIED VOICEMAIL
- UNIFORM CALL DISTRIBUTION (UCD)
- UNIVERSAL ANSWER
- VIRTUAL EXTENSIONS
- VOICE MAIL
- Voice Over Internet Protocol (VoIP)
- WALKING CLASS OF SERVICE
- WIRELESS LAN
- ACCOUNT CODE ENTRY
- 4.1 SYSTEM FEATURE DESCRIPTIONS
- STATION FEATURES
- 4.2 STATION FEATURES DESCRIPTIONS
- ADD-ON MODULES
- APPOINTMENT REMINDER
- AUTOMATIC HOLD
- AUTOMATIC PRIVACY
- BACKGROUND MUSIC
- BUSY STATION CALLBACK
- BUSY STATION INDICATIONS (BLF)
- CALL COVERAGE KEY
- CALL FORWARDING
- CALL FORWARD OVERRIDE
- CALL LOGS
- CALL PICKUP
- DIRECT STATION SELECTION (DSS)
- DIVERT TO VOICEMAIL
- DO NOT DISTURB (OVERRIDE)
- DO NOT DISTURB (PROGRAMMABLE)
- DOOR LOCK RELEASE
- EXCLUSIVE HOLD
- GROUP LISTENING
- HEADSET OPERATION
- HEARING AID COMPATIBLE
- LINE QUEUING WITH CALLBACK
- LINE SKIPPING
- LOUD RINGING INTERFACE
- MANUAL SIGNALLING
- MESSAGE WAITING LIGHT/INDICATION
- MUTE MICROPHONE/HANDSET
- OFF-HOOK RINGING
- OFF-HOOK VOICE ANNOUNCE (STANDARD)
- ONE TIME DO NOT DISTURB
- ONE TOUCH DIALING KEYS
- ON-HOOK DIALING
- PRIVACY RELEASE
- PROGRAMMABLE KEYS
- PROGRAMMED STATION MESSAGES
- PROTECTION FROM BARGE-IN
- REDIAL
- REMOTE HOLD
- RING MODES
- RINGING PREFERENCE
- SPEAKERPHONE
- STATION LOCK
- TERMINAL STATUS INDICATOR
- TRI-COLORED LIGHTS
- VOLUME SETTINGS
- WALL-MOUNTABLE KEYSETS
- 4.2 STATION FEATURES DESCRIPTIONS
- DISPLAY FEATURES
- 4.3 DISPLAY FEATURES DESCRIPTIONS
- ACCOUNT CODE DISPLAY
- CALL DURATION TIMER
- CALL FOR GROUP IDENTIFICATION
- CALL LOGS
- CALL PROCESSING INFORMATION
- CALLER ID INFORMATION
- CALLING PARTY NAME
- CALLING PARTY NUMBER
- CONFERENCE INFORMATION
- DATE AND TIME DISPLAY
- DIAL BY NAME
- DIALED NUMBER
- ENHANCED STATION PROGRAMMING
- IDENTIFICATION OF RECALLS
- IDENTIFICATION OF TRANSFERS
- MESSAGE WAITING CALLER NUMBER
- OUTSIDE LINE IDENTIFICATION
- OVERRIDE IDENTIFICATION
- PROGRAMMED MESSAGE DISPLAY
- SOFT KEYS
- STOPWATCH TIMER
- TEXT MESSAGING
- UCD SUPERVISOR DISPLAYS
- SAMPLE DISPLAYS
- SAMPLE CALLER ID
- 4.3 DISPLAY FEATURES DESCRIPTIONS
- AUTO ATTENDANT FEATURES
- SAMPLE UCD DISPLAYS
- 4.4 AUTOMATED ATTENDANT FEATURES
DESCRIPTIONS
- APPLICATION BACKUP AND RESTORE
- AUTOMATIC SELF CONFIGURATION
- CALLER ID ROUTING
- CAMP-ON SUPPORT
- FAX DETECTION AND ROUTING
- GLOBAL OPERATOR ACCESS
- INTERRUPTIBLE VOICE PROMPTS
- MENU TREE ROUTING
- MUSIC-ON-HOLD SUPPORT
- MULTIPLE LANGUAGE SUPPORT
- PASSWORD SECURITY
- QUESTION & ANSWER FORMS
- RECORDABLE SYSTEM PROMPTS
- SCHEDULE-ORIENTED CALL PROCESSING
- SPECIAL EVENTS SCHEDULER
- SYSTEM ACTIVITY REPORTS
- TRANSFER DIRECT TO MAILBOX
- VOICE PROMPT PROGRAMMING
- WEB PROGRAMMING
- VOICE MAIL FEATURES
- 4.5 VOICE MAIL FEATURES DESCRIPTIONS
- AVAILABILITY SCHEDULE
- ADMINISTRATION MAILBOX
- ANSWERING MACHINE EMULATION
- AUTOMATICALLY FORWARD MESSAGES
- AUTOMATICALLY LOG IN
- AUTOMATIC SELF CONFIGURATION
- BUSY STATION QUEUING
- CALLBACKS
- CALL BLOCKING
- DATE / TIME STAMP
- DIRECT MESSAGING / QUICK MEMOS
- E-MAIL GATEWAY
- FIND ME
- FLEXIBLE NUMBERING PLAN
- FOLLOW ME
- GROUPING / SORTING OF MESSAGES
- GROUP MAILBOXES
- INDIVIDUALLY DEFINED MAILBOXES AND STATIONS
- KEYSET DISPLAY AND SOFT KEY SUPPORT
- MAILBOX BACKUP AND RESTORE
- MESSAGE DELIVERY OPTIONS
- MESSAGE LENGTH CONTROLS
- MESSAGE NOTIFICATION
- MESSAGE PLAYBACK OPTIONS
- MESSAGE UNDELETE
- MESSAGE UNSEND
- MESSAGE WAITING INDICATION
- MINIMUM PASSWORD LENGTH
- MULTIPLE ALPHABETICAL DIRECTORIES
- MULTIPLE PERSONAL GREETINGS
- NAME ADDRESSING
- NETWORK MAILBOXES (AMIS)
- NIGHT INTERCEPT
- PARK AND OVERHEAD PAGE
- PERSONAL MAILBOX ADMINISTRATION
- PERSONAL SINGLE DIGIT OPTIONS
- PROGRAMMABLE MESSAGE RETENTION
- RETRIEVE PUBLIC CALLER
- SCHEDULE FUTURE DELIVERY
- SUBSCRIBER ADMINISTRATION
- VOICE PROMPTED PROGRAMMING
- UNIFIED VOICEMAIL
- 4.6 SAMPLE SMDR PRINTOUT (WITHOUT CALLER ID)
- 4.7 SAMPLE SMDR PRINTOUT (WITH CALLER ID/ANI NUMBER)
- 4.8 SAMPLE OF UCD EMBEDDED REPORT
- 4.9 UCD CALL STATISTICS
- 4.10 UCD AGENT STATISTICS
- 4.11 SAMPLE TRAFFIC REPORT
- 4.12 TRAFFIC REPORT OVERVIEW
- SYSTEM FEATURES
- PART 5. GENERAL USER INFORMATION
- 5 YEAR WARRANTY