GarrettCom FT14 User Manual
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FT14 and FT14H 10Mb Media Converters Installation and User Guide (09/09)
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www GarrettCom com
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5.2 When Calling for Assistance
Please be prepared to provide the following information.
1.
A complete description of the problem, including the following points:
a. The nature and duration of the problem;
b. Situations when the problem occurs;
c. The components involved in the problem;
d. Any particular application that, when used, appears to create the problem;
2.
An accurate list of GarrettCom product model(s)involved, with serial
number(s). Include the date(s) that you purchased the products from your
supplier.
3.
It is useful to include other network equipment models and related hardware,
including personal computers, workstations, terminals and printers; plus, the
various network media types being used.