iSys iTerra Elite Color LED Printer User Manual
Page 88
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PAGE 88 --- iTerra Elite Quick Start Guide
© 2008 iSys-The Imaging Systems Group Inc.
Description:
Unexpected end of paper.
Cause 1:
Paper ran out during print.
Solution 1:
This error is normal if the paper runs out during printing.
1.
Install new paper, open and close the printer lid.
2.
Press the “online” key to reprint the job.
Cause 2:
Improper PJL command sent by the host system. User not printing through the Windows driver.
Solution 2:
1. Check the output file to view PJL commands at start of print data. This data must be in accordance
with the iTerra Elite requirements. The provider of the software used will likely have to be involved
to rectify the situation.
2. If using a Windows system, try printing through the iSys windows driver for iTerra Elite.
Error Code:
480 : Stacker Full
Description:
Paper stacker is full
Cause 1:
Stacker full after print completed out the top of printer.
Solution 1:
This error is normal if the print has completed when paper is exiting out the top.
1. The paper must be manually removed from the top stacker.
Cause 2:
Stacker sensor lever has popped out of place.
Solution 2:
Snap the sensor lever back into place. If the lever is damaged, or the sensor still does not work, the sensor
assembly may require replacement. Authorized service personnel should only attempt this procedure.
Error Code:
490 : No paper in MP tray.
Description:
No paper received from feeder.
Solution:
Ensure that the following settings are selected in the drive:
1.
Select “Super Long Paper” for media type.
2.
Select “Multi Purpose Tray” for Source in the Windows driver.
Error Code:
iTerra Error :
01 ## ##
Description:
Printer internal hardware failure.
Solution:
Contact The Imaging Systems Group Inc. Customer Service (see numbers above).
Error Code:
iTerra Error :
02 ## ##
Description:
Printer internal hardware failure.