beautypg.com

AltiGen MAXCS 7.0 Update 1 AltiReport User Manual

Page 93

background image

Chapter 3: The Reports

AltiReport Manual 89

Figure 45. The top graph shows the number of incoming calls that spent time in queue and

those that did not. The bottom graph shows percentage of total calls that spent
time in queue and those that did not spend time in queue.

Data Source

All data from the table WGSUMMARY