AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 20)

16 AltiReport Manual
In the dialog box that appears, select the query preference you want, and click Set. You
can also select the default AltiWare (MAXCS) in this dialog box:
Select the default
AltiWare (MAXCS) system
Figure 18. Setting the query preference and default AltiWare (MAXCS)
Available Reports
These are the types of reports available:
•
Agent Reports - reports on all or individual agents within a site or workgroup.
•
Workgroup Reports - reports on all or individual workgroups within a particular
site.
•
DNIS Reports - reports on all or individual DNIS numbers.
The individual report names and their identifying numbers follow:
Agent Reports
•
Agent Detail Reports:
1101 - Activity Event
1102 - Call Detail Report
• Agent Summary Reports:
1201 - Performance Summary
1202 - WG Calls and Direct Call Activity Summary Report
1203 - State Summary Report
1204 - WG Inbound Calls Summary Report
1205 - WG Outbound Calls Summary Report
1206 - Direct Calls Summary Report
•
Agent Analysis Reports:
1301 - Call Volume Analysis
1302 - Average WG Call Handling Time Analysis
1303 - % Contribution to each WG (Inbound/Outbound)
1304 - WG Call Handling Time Distribution
Workgroup Reports
•
Workgroup Detail Reports:
2101 - Call Detail Report
• Workgroup Summary Reports:
2201 - Agent(s) State
2202 - Agent(s) Performance Summary
2203 - Agent Call Activity Summary with % Analysis