AltiGen MAXCS 7.0 Update 1 AltiReport User Manual

Page 51

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Chapter 3: The Reports

AltiReport Manual 47

Graph Labels:

•

Inbound Calls (Distribution)—Shows how long it took the agent to answer
workgroup calls, broken down by periods of seconds

•

Seconds—Displays the time intervals you specified (in seconds)

•

Calls—The number of workgroup calls answered by the agent during the intervals
shown

•

Percent—The percentage distribution of workgroup calls answered by the agent
during the intervals shown

•

Outbound Calls (Distribution)—Similar to the graph for inbound calls, shows how
long it took the agent to connect when making an outbound workgroup call

Data Source

All data from the table CDRMAIN