AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 31)

Chapter 3: The Reports
AltiReport Manual 27
1102 - Agent Call Detail Report
Description: Displays the CDR records for an agent’s inbound and outbound calls for
the reporting period.
Report Options
1. Select a workgroup to display agents assigned to that workgroup.
2. Select single, multiple, or All agents.
3. Specify a time range for the report.
4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 2. This report displays inbound and outbound call data for agent extension 196 for
one day in May.
Report Fields
• Dir—The direction of the call: Inbound or Outbound
• Start Time—Time the call started
• End Time—Time the call ended
•
Caller—Available information about the caller: PSTN phone number/IP phone
number, name, calling from a cell phone, etc.
• WG—The number of the workgroup