AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 5)

Chapter 1: Installation and Access
AltiReport Manual 1
C
H A P T E R
1
Installation and Access
Call detail records (CDR) are an important source of information for call centers running
PBX systems. AltiReport is a Web-based reporting application that can generate 45
detailed CDR reports, according to agent, workgroup, and DNIS. Both report summaries
and analyses are available.
Requirements
AltiReport can be set up on a Microsoft Windows operating system.
• Use a separate standalone server for AltiReport — do not install it on the MAXCS
ACM/ACC system. Minimum system requirements:
• IBM/PC AT compatible system
• Intel 2GHz Pentium 4 or equivalent
• 60GB available hard drive disk space
• 1GB RAM (2GB RAM is required if AltiReport is running on the same machine
as SQL Server. Running AltiReport on the same machine as SQL Server is not
recommended.)
•
Operating System:
• Windows Server 2003 SP3 with Internet Information Services
• Windows Server 2008 SP2 (32-bit) with IIS
• Windows Server 2008 R2 SP1 (64-bit)
• Windows Server 2012 R2
• AltiReport License — needs to be added to MAXCS ACM/ACC 7.0 Update 1
system and registered.
• JRE 1.6 (Java Runtime Environment)
• Apache Tomcat 6.0 will be installed automatically
• MAXCS ACM/ACC 7.0 Update 1 must be installed in the same network
• External Logger 7.0 Update 1 (or above) and an external CDR database (Microsoft
SQL Server 2005 or Microsoft SQL Server 2008) must be installed in the same
network. See the CDR Manual for information.