AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 100)

96 AltiReport Manual
2317 - Daily Longest Queue Time
Description: Reports the longest queue time, in minutes (and hours), for workgroup
calls, in a line chart format.
Report Options
1. Select an agent, if you want only that agent’s workgroups to appear in the
workgroup selection list.
2. Select workgroup(s).
3. Specify a time range for the report.
4. Narrow the report to specific days of the week and a span of time (optional).
5. Click Run Report to run the report.
6. Select the export format (HTML, PDF, Excel) and whether to separate the report
results into several files and/or export only specified pages.
Figure 52. The report displays the longest queue time, by time of day.
Report Fields
•
Longest Queue Time—The longest time a call was in queue during the given time
interval
•
Time of Day—The time of day, in intervals of 15 minutes or 30 minutes, depending
on what will fit on the graph (an 11-hour day will show in 15-minute increments)
Data Source
All data from the table WGRTSUMMARY