AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 42)

38 AltiReport Manual
• Avg—Average hold time per call that was put on hold (Total/Calls)
•
Wrap-Up—Displays wrap-up statistics:
•
Calls—Number of calls requiring wrap-up activity
•
Total—Total time spent in wrap-up activities for all calls
•
Avg—Average time spent in wrap-up activities per call that required wrap-up
activity (Total/Calls)
Data Source
All data from the tables AGENTPERWGSUMMARY1, AGENTPERWGSUMMARY2.