AltiGen MAXCS 7.0 Update 1 AltiReport - Manual (Page 110)

AltiReport Manual 106
H
Historical Service Level Summary
Report 98
I
installation 2
J
Java Runtime Environment, re-
quirement 1
L
limiting user’s access 10
log configuration 14
M
mail server configuration 10
managing users 9
P
printing reports 23
Q
query preference 15
query preference, selecting 15
R
registering AltiWare 8
registering CDR database 7
remote access 4
reports 25
adding to favorites 21
browsing on web 21
dividing into several files 21
exporting 21
formats 17 , 21
list of 16
printing HTML 23
running 18
saving parameters 21
requirements 1
restore backup file 13
S
scheduling favorite reports 22
setting up AltiReport 4
T
Tomcat, requirement 1
Total & % Inbound Calls ANS/ABN/
OFL 86
Total & % WG Inbound Calls in
Queue 88
Total Outbound Calls 92
Total Outbound Calls Handling Time
93
U
upgrading 2
user login 14
user management 9
user role 5
W
Web Print feature 23
WG Calls and Direct Call Activity
Summary Report 31
Workgroup Agent Call Activity Sum-
mary with % Analysis 53
Workgroup Agent Call/Time Contri-
bution % Comparison 55
Workgroup Agent(s) Performance
Summary 51
Workgroup Agent(s) State 50
Workgroup Call Detail Report 48
Workgroup Cumulative Inbound
Call Handling 82
Workgroup Cumulative Inbound
Call Wait Time 80
Workgroup Cumulative Inbound/
Outbound Call 78
Workgroup Inbound Abandoned
Call Wait Time 69
Workgroup Inbound Answered Call
Wait Time 67
Workgroup Inbound Call Handling
Summary 61
Workgroup Inbound Call Priority 76
Workgroup Inbound Calls Answer-
ing Time 73
Workgroup Inbound Calls Wait Time
Summary 59
Workgroup Inbound Overflowed/
Redirected Calls Wait Time 71
Workgroup Inbound/Outbound Call
Summary with % Analysis 57
Workgroup Outbound Call Handling
Summary 63
Workgroup Outbound Call Handling
Time 74
Workgroup Reports 48
Average Call Handling Time 90
Cumulative Outbound Call Han-
dling 84
Daily Longest Queue Time 96
Daily Max Number of Calls in
Queue 95
Daily Real Time Service Level 97
Historical Service Level Summa-
ry Report 98
Total & % Inbound Calls ANS/
ABN/OFL 86
Total & % WG Inbound Calls in
Queue 88
Total Outbound Calls 92
Total Outbound Calls Handling
Time 93
Workgroup Agent Call Activity
Summary with % Analysis 53
Workgroup Agent Call/Time Con-
tribution % Comparison 55
Workgroup Agent(s) State 50 ,
51
Workgroup Call Detail Report 48
Workgroup Cumulative Inbound
Call Handling 82
Workgroup Cumulative Inbound
Call Wait Time 80
Workgroup Cumulative Inbound/
Outbound Call 78
Workgroup Inbound Abandoned
Call Wait Time 69
Workgroup Inbound Answered
Call Wait Time 67
Workgroup Inbound Call Han-
dling Summary 61
Workgroup Inbound Call Priority
76
Workgroup Inbound Calls An-
swering Time 73
Workgroup Inbound Calls Wait
Time Summary 59
Workgroup Inbound Overflowed/
Redirected Calls Wait Time 71
Workgroup Inbound/Outbound
Call Summary with % Analysis
57
Workgroup Outbound Call Han-
dling Summary 63
Workgroup Outbound Call Han-
dling Time 74
Workgroup Service Level Sum-
mary Report 65
Workgroup Service Level Summary
Report 65
workgroups, limiting access to 10