AltiGen MAXCS 7.5 Telephony Hardware - Manual (Page 9)

Telephony Hardware Manual 3
Warranty and Limitation of Liability
Following is a statement of product warranty and limitation of liability.
Warranty
What The Warranty Covers
AltiGen Communications warrants its hardware products to be free from defects in
material and workmanship during the warranty period. If a product proves to be
defective in material or workmanship during the warranty period, AltiGen
Communications will, at its sole option, repair, refund or replace the product with a like
product.
How Long the Warranty Is Effective
All AltiGen Communications products are warranted for one (1) year for all parts from
the date of the first end user purchase.
Whom the Warranty Protects
This warranty is valid only for the first end user purchaser.
What the Warranty Does Not Cover
1. Any product on which the serial number has been defaced, modified or removed.
2. Damage, deterioration or malfunction resulting from:
• Accident, misuse, neglect, fire, water, lightning, or other acts of nature,
unauthorized product modification, or failure to follow instructions supplied with
the product.
•
Repair or attempted repair by anyone not authorized by AltiGen Communications.
• Any damage of the product due to shipment.
•
Removal or installation of the product.
•
Causes external to the product, such as electric power fluctuations or failure.
• Use of supplies or parts not meeting AltiGen Communications’ specifications.
•
Normal wear and tear.
• Any other cause which does not relate to a product defect.
3. Shipping, installation, set-up and removal service charges.
Note: At AltiGen’s sole discretion, if the product(s) is determined to be repairable, the
then current Out of Warranty charge shall apply.
How to Obtain Service
End user customers, contact your Authorized AltiGen Dealer for service.
Authorized AltiGen Dealers must follow the steps below for service:
1. Take or ship the product (shipment prepaid) to AltiGen Communications, Inc.
All materials being returned to AltiGen must have an associated RMA number. RMA
numbers are issued by AltiGen Customer Service and can be obtained from AltiGen’s
authorized dealer web site, at https://dealer.altigen.com (click “Technical Support,”
then click “Submit RMA Request”) or by calling 1-888-AltiGen. AltiGen reserves the
right to refuse return of any material that does not have an RMA number. The RMA
number should be clearly marked on the outside of the box in which the
material is being returned. For example: