Kinesis KB510USB USB Contoured Ergonomic Keyboards - Manual (Page 32)

A single key doesn't operate
A single dead key is usually the result of a spill or other dirt penetrating the keyboard, or a bad
solder joint connecting the switch to its circuit board. Contact Technical Support with your
serial number to determine whether a replacement part is available. See the next chapter for
help.
Stuck modifier
All PC computers use two different (left and right) modifier keys for every type of modifier
(Shift, Ctrl, Alt, Windows). Occasionally a PC will experience a stuck modifier when the
release of a modifier key is missed by the system. The solution is normally to tap both
modifiers. However, some configurations of the Advantage keyboard only have one legended
modifier of a particular type. If you experience a stuck modifier, the “other” (left or right)
modifier key action is in the embedded level. Activate the embedded keypad (tap the keypad
key) and then tap the stuck modifier key again to solve the problem.
Technical Support
If, after reviewing the manual, you still have questions or concerns, you may contact Kinesis
for free technical support. Be prepared with your keyboard’s model number and serial number
(displayed on the bottom of the keyboard), as well as information about your computer type
and operating system.
It is also useful if you can provide the two firmware versions of your keyboard. To determine
this information, open a simple text editor like Simpletext (Mac) or Wordpad (Windows).
The firmware supporting “Instant Configuration” features is determined by holding the
number row “=” key, then tap the letter “s.” The keyboard will produce a report like v3.1[] or
v3.1[SL K H x e ], where v3.1 is the firmware version number and the text inside the brackets
[] are the current non-default settings.
The main keyboard firmware version is determined by holding both Shift keys and tapping the
F12 function key. The keyboard will produce a report like copyright 1986 - 2003 by
interfatron-bbc, ltd., rev 2.67 03/09/03, where rev 2.67 and 03/09/03 are the version number
and version date, respectively.
Technical support is available by phone, fax, or e-mail. Phone lines are staffed between 8:00
a.m. and 4:30 p.m. Pacific time. Telephone numbers are 425-402-8100 (voice) and 425-402-
8181(fax). E-mail should be directed to [email protected]. If you call and a technician
is not available, we will return your call as soon as possible. However, we are unable to return
phone calls to locations outside of North America.
Repairs and warranty Service
If you think your keyboard may be defective, contact Kinesis technical support. A support
staff member will speak with you regarding the problem and potential solutions.
If your keyboard does need to be repaired or replaced, Kinesis will either ship you
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