Spectra Logic Spectra 12000 - Manual (Page 4)

4 Spectra 12000 User Guide
Warranty
The Spectra 12000 library is warranted for one year from date of shipment from the factory. This
warranty includes a Next Business Day (On-Site) service contract for sites located in North America
and the European Union, and is explained as follows:
Access to a Spectra Logic support representative any business day (not including evenings,
weekends or holidays) from 8:00 a.m. to 5:00 p.m. Mountain Time
Service visit from a field service representative-upon verification that the unit purchased has
malfunctioned, Spectra Logic must be notified by 4:00 p.m. (local time) for a field service
representative to be dispatched that day for arrival the following business day.
Firmware Support Process
The support model for Spectra Logic firmware will be based on the father-grandfather scheme. It
will be implemented as follows:
Current Shipping Release Any issues found in the current release of firmware will be resolved either with a
new patch or a new release, depending on the types of changes needed. The current release will be
completely supported.
One Release Prior to the Current Release Support will strongly recommend that customers using the previous
release of firmware upgrade to the current release. If the customer is unwilling or unable to do this,
Spectra Logic will provide patches to the previous release.
Two Releases Prior to the Current Release Customers will be asked to upgrade to the current release. There must
be a compelling reason to avoid upgrading. Patches to firmware that is two releases prior to the
current release will be rare.
Warnings and Cautions
Tapes
Caution: Use only the data cartridges approved for use with
the drives in the Spectra 12000 library. Improper data
cartridges can cause damage to the drives, library and
cartridges.