HP 8100 Series - Manual (Page 70)

Placing a call
Call Customer Care while you are near the computer and printer. Be prepared to
provide the following information:
●
Printer model number (located on the front of the printer).
● Printer serial number (located on the bottom of the printer).
● Computer operating system.
● Version of printer driver:
–
Windows PC: To see the printer driver version, right-click the memory card
icon in the Windows taskbar and select About.
– Macintosh: To see the printer driver version, use the Print dialog box.
● Messages displayed on the printer screen or on the computer monitor.
● Answers to the following questions:
–
Has the situation you are calling about happened before? Can you recreate
the situation?
– Did you install any new hardware or software on the computer around the
time that the situation occurred?
Return to HP repair service
HP will arrange to have your product picked up and delivered to an HP Central Repair
Center. We pay for the round-trip shipping and handling. This service is free for the
duration of the hardware warranty period.
HP Photosmart 8100 series User's Guide 67