HP PROCURVE 530 - Manual (Page 73)

5-11
Troubleshooting
Downloading New Access Point Software
T
rou
blesh
oot
ing
Downloading New Access Point
Software
When product enhancements occur for the Access Point 530, new software
can be downloaded to the access point by several methods. For more infor-
mation, see the Management and Configuration Guide.
The latest documentation and access point software are available on the
ProCurve Networking Web site, http://www.procurve.com.
HP Customer Support Services
If you are still having trouble with your access point, Hewlett-Packard offers
support 24 hours a day, seven days a week through the use of a number of
automated electronic services. See the Customer Support/Warranty booklet
that came with your access point for information on how to use these services
to get technical support. The ProCurve Networking Web site,
http://www.procurve.com/support
provides up-to-date support information.
Additionally, your HP-authorized network reseller can provide you with assis-
tance, both with services that they offer and with services offered by HP.
Before Calling Support
To make the support process most efficient, before calling your networking
dealer or HP Support, you first should retrieve the following information:
Information Item Information Location
• product identification • the front of the access point,
Access Point 530 (J8986A or J8987A)
• details about the access point’s status
including the software (OS) version, a
copy of the access point configuration,
a copy of the access point Event Log, and
a copy of the access point status and
counters information
• access point console (Global Configura-
tion Level): show command
• access point Web interface: Event Log
• Syslog server entry file, if configured
• copy of your network topology map, in-
cluding network addresses assigned to
the relevant devices
• your network records