HP e-Vectra - Manual (Page 16)

Support and Information Services
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Support and Information Services
You can learn more about HP service and support from the support Web
site:
www.hp.com/go/vectrasupport .
Collecting Information on Your e-Vectra Before Contacting Support
Take a piece of paper and note down some of the information mentioned
below. This will help HP support deal with your problem quickly and
efficiently:
e-Vectra Description
Model number See label on the right side of your e-Vectra (when in horizontal position).
Serial number See label on the right side of your e-Vectra (when in horizontal position).
RAM
• Number of megabytes installed
• The amount of RAM is displayed on the Summary Screen, accessed by pressing
Esc during start-up.
Question or Problem
Write down a brief description of the problem
Frequency
How often has the problem occurred?
Run OK? How long has the e-Vectra been running normally?
Recent changes to the e-Vectra Have there been any recent changes made to the e-Vectra?
Hardware Configuration
Which BIOS version is used? The BIOS version is displayed on the Summary Screen, accessed by pressing Esc
during start-up.
Any BIOS parameter changes? Did the problem occur after changes were made to the BIOS using the Setup
program?
Operating System
Are you using the original operating system
software that came preloaded on your e-Vectra? What is the operating system version?
If no, what is the operating system version? Select Settings ➪ Control Panel from the Start menu, then click on the System
icon. The operating system version is displayed under System.
Any operating system-generated error messages Please note down exact text of error message.
Any errors during boot (Power-On Self Test).
This test checks all installed components. Any POST errors will be displayed on your monitor screen or signalled by beep
codes.