HP e-Vectra - Manual (Page 12)

Solving Problems
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Solving Problems
If Your e-Vectra Does Not Start Properly
If Your e-Vectra Has a Hardware Problem
The e-Vectra Doesn’t Power On
Have you checked that... How
The e-Vectra’s external power supply is
properly connected (LED constant green).
Connect the AC adapter to a working power outlet,
then connect the AC adapter to the rear of the
e-Vectra.
The Power-On Self Test Displays an Error
An on-screen error message or a beep code when the e-Vectra starts up means that
there is a configuration problem.
Have you checked... How
The part of your configuration for which the
Power-On Self Test has detected an error.
For more detailed help refer to the troubleshooting
information which is available on HP’s support web
site at:
www.hp.com/go/vectrasupport
If you still have a problem. Run HP e-DiagTools (refer to page 15 ) .
The Keyboard Doesn’t Work...
Have you checked that... How
The keyboard cable is correctly connected. Plug the cable into the correct connector on the back
of the e-Vectra. Color coding is used for easy
matching.
The keyboard is clean and no keys are stuck
down.
Check all keys are at the same height, and none are
stuck.
The keyboard itself is not defective. Either replace the keyboard by a known working unit
or try the keyboard with another e-Vectra.
You are using the correct driver. This driver is
provided with all Windows NT 4.0, Windows
98 and Windows 2000 preloaded systems.
For other operating systems, refer to your
operating system’s documentation.
Download the latest driver from HP’s Web at:
www.hp.com/go/vectrasupport
You are using the latest BIOS Download the latest BIOS from HP’s Web at:
www.hp.com/go/vectrasupport