HP ZX6000 - Manual (Page 51)

HP Integrity rx2600 server and HP workstation zx6000 Getting Started Guide 2–19
Troubleshooting
where to get help
HP Customer Care Centers can help you solve problems related to HP
products and, if necessary, initiate appropriate service procedures.
Support is available on the web and by phone.
For information on contacting HP Customer Care, go to:
www.hp.com/go/bizsupport
information to collect before you contact support
Before you contact support, you should:
1. Collect the following information:
❏ Model number (
zx6000
or
rx2600
)
❏ Serial number (printed on the information tab above the hard
drives)
❏ Product number (if applicable, this is printed next to the serial
number)
2. Be familiar with your system configuration and note any errors
that have occurred. For example:
❏ When did the problem start?
❏ Have you made any recent changes to the system?
❏ What firmware version is installed?
❏ Have you made any recent changes to the firmware settings?
❏ How much memory is installed? Is it HP or third-party
memory?
❏ What accessory card slots are being used?
❏ What OS is installed on the system?
❏ Have you changed to a different OS? If so, what OS and
version?
❏ Is the OS giving any error messages?
3. Check the previous sections in this chapter and attempt to solve
the problem.
lp0103gs.book Page 19 Tuesday, June 8, 2004 4:42 PM