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Service notifications, Troubleshooting flowcharts, Start diagnosis flowchart – HP ProLiant DL380 User Manual

Page 76: To begin the diagnostic

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Troubleshooting 76

Service notifications

To view the latest service notifications, refer to the HP website (

http://www.hp.com/go/bizsupport

).

Select the appropriate server model, and then click the Troubleshoot a Problem link on the product page.

Troubleshooting flowcharts

To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,

"Start diagnosis flowchart (on page

76

)," and follow the appropriate diagnostic path. If the other

flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis

flowchart (on page

77

)." The General diagnosis flowchart is a generic troubleshooting process to be used

when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:

Start diagnosis flowchart (on page

76

)

General diagnosis flowchart (on page

77

)

Server power-on problems flowchart (on page

79

)

POST problems flowchart (on page

82

)

OS boot problems flowchart (on page

83

)

Server fault indications flowchart (on page

85

)

Start diagnosis flowchart

Use the following flowchart to start the diagnostic process.

Item Refer

to

1

"General diagnosis flowchart (on page

77

)"

2

"Power-on problems flowchart ("

Server power-on problems flowchart

" on

page

79

)"

3

"POST problems flowchart (on page

82

)"

4

"OS boot problems flowchart (on page

83

)"

5

"Server fault indications flowchart (on page

85

)"