HP xw4200 - Manual (Page 37)

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Basic Troubleshooting 29
Hardware Installation Problems
You may need to reconfigure the workstation when you add or remove hardware, such as an additional
diskette drive. If you install a plug and play device, some operating systems automatically recognize the
device and configure the workstation. If you install a non–plug and play device, you must reconfigure the
workstation after installing the new hardware.
Table 4-12 Troubleshooting Hardware Installation Problems
Problem Probable Cause Recommended Solution
A new device is not recognized
as part of the system.
Device is not seated or connected
properly.
Ensure that the device is properly and securely
connected and that pins in the connector are not
bent down.
Cable(s) of new external device
are loose or power cables are
unplugged.
Ensure that all cables are properly and securely
connected and that pins in the cable or
connector are not bent down.
Power switch of new external
device is not turned on.
Turn off the workstation, turn on the external
device, then turn on the workstation to integrate
the device with the workstation system.
When the system advised you of
changes to the configuration, you
did not accept them.
Reboot the workstation and follow the
instructions for accepting the changes.
A plug and play board may not
automatically configure when
added if the default configuration
conflicts with other devices.
Use Computer Setup (F10) to reconfigure or
disable devices to resolve the resource conflict.
Workstation will not start. Wrong memory modules were
used in the upgrade or memory
modules were installed in the
wrong location.
1. Review the documentation that came with
the system to determine if you are using the
correct memory modules and to verify the
proper installation.
2. Observe the beeps and LED lights on the
front of the workstation. See “Interpreting
Diagnostic Lights and Audible Codes” to
determine possible causes.
3. If you still cannot resolve the issue, contact
Customer Support.
Power LED blinks Red five
times, once every second,
followed by a two second
pause, and the workstation
beeps five times.
Memory is installed incorrectly or
is bad.
1. Reseat DIMMs. Power on the system.
2. Replace DIMMs one at a time to isolate
faulty module.
3. Replace third-party memory with HP
memory.
4. Replace the system board.
Power LED blinks Red six times,
once every second, followed
by a two second pause, and
the workstation beeps six
times.
Video card is not seated properly
or is bad, or system board is bad.
For systems with a graphics card:
1. Reseat the graphics card. Power on the
system.
2. Replace the graphics card.
3. Replace the system board.