Troubleshoot a problem, Instant support/active chat, High performance tuning framework – HP xw4200 User Manual

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Troubleshooting

High Performance Tuning Framework

HP Performance Tuning Framework enables optimal configuration of HP Personal Workstations delivering

stability and best performance.

HP Performance Tuning Framework will guide your system setup allowing a “custom” configuration that

best matches the workstation to user requirements. This customization ensures availability of the latest

graphics cards and drivers and removes some memory restraints.

The Framework's extensible design permits new configuration functionality and application support to be

easily integrated over time. To facilitate the delivery of such new features, the Framework automatically

updates itself when newer versions become available.

For more information about HP Performance Tuning Framework and instruction on how to use it, visit

http://www.hp.com/workstations/software/framework/index.html

E-Support

For online access to technical support information and tools, go to

. Support

resources include web-based troubleshooting tools, technical knowledge databases, driver and patch

downloads, online communities, and proactive notification services.

The following sites are also available to you.

• www.hp.com

—Provides useful product information.

—Provides the latest online documentation.

• http://www.hp.com/go/workstationsupport

—Provides technical support information for your

workstation.

• http://welcome.hp.com/country/us/eng/wwcontact.html

—Provides a listing of the worldwide

technical support phone numbers.

Troubleshoot a Problem

To help you troubleshoot issues with your system, HP provides the Business Support Center (BSC). The BSC

is a portal to an extensive selection of online tools. To access the BSC, visit

. Select your product by clicking on the appropriate product link.

From the left-hand Business Support Center menu window, select the troubleshoot a problem link. From the

troubleshoot a problem page, select the appropriate link from under the useful documents area.

Instant Support/Active Chat

HP Instant Support is a set of Web-based support tools that automate and speed the resolution of desktop

computing, tape storage and printing problems.

Active Chat enables you to electronically submit a support ticket to HP over the Web. When you submit a

support ticket, Active Chat will collect information about the computer and pass it to an online support

specialist. The collection of information may take up to 30 seconds depending on the computer

configuration. Once you have submitted a support ticket, you will receive a confirmation message

containing your case ID, the support hours for your location and the estimated time of response.

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