HP E27d G4 27" 16:9 Advanced Docking IPS Monitor - Manual (Page 39)

Table 6-1 Common issues and solutions (continued)
Issues Possible cause Solution
monitor power specifications and is
using too much power.
Disconnect the power cord from the docking monitor, and
then reconnect it
Disconnect the docking monitor from the computer, and then
reconnect it.
The docking monitor is set to Power
Saver mode.
Set Power Mode to Performance in the OSD.
Data transfer speeds through
USB or Ethernet are slow.
Multiple high-resolution monitors are
connected to the docking station.
Disable high-resolution mode or disconnect a monitor.
Headphones or other audio
devices connected to the
docking station do not
produce sound.
An audio device is connected to the
headphone jack on the docking
monitor, but the docking station is
not the default audio device.
Set the docking monitor as the default audio device in the
computer settings, or connect the audio device to the
computer.
A microphone connected to
the docking station does not
work.
A microphone is connected to the
docking monitor, but the docking
station is not the default audio
device.
Set the docking station as the default audio device in the
computer settings, or connect the microphone to the
computer.
The graphics application does
not detect the external
monitor.
Some graphics applications do not
detect external monitors connected
to the docking station.
Configure the external monitor.
The external monitor cannot
be set as the primary monitor
when using some Intel
graphics applications.
Older Intel graphics applications do
not support setting the external
monitor as the primary monitor.
Download the latest Intel drivers from http://www.hp.com/
support .
Resolution does not look
correct for the extended
monitor.
The extended monitor's resolution is
incorrect.
Change the USB-C configuration in the OSD.
Disconnect the USB Type-C cable and reconnect it to the
computer.
Contacting support
To resolve a hardware or software problem, go to the HP support website.
NOTE: Contact customer support to replace the power cord, the AC adapter (select products only), or any
other cables that shipped with your monitor.
To resolve a hardware or software problem, go to
http://www.hp.com/support . Use this site to get more
information about your product, including links to discussion forums and instructions on troubleshooting. You
can also find information about how to contact HP and open a support case.
Preparing to call technical support
Here are some guidelines about calling technical support.
If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call.
1. Monitor model number
2. Monitor serial number
3. Purchase date on invoice
Contacting support 31