Eizo DuraVision FDF2382WT-A 23" Multi-Touch Display (Black) User Manual
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Troubleshooting | 6
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The touch and cursor positions are misaligned / The cursor jumps
• Connect the monitor and PC via the supplied cable. The touch panel may not work
correctly if a conversion adapter is used.
• Turn off the monitor, and then turn it on again.
• Adjust the touch position.
– If you are using a dedicated touch panel driver, see the User Manual of the touch
panel driver.
– If you are using the Windows standard driver, see
3.2 Correcting the Touch Position
• Check that the power cords of the monitor and PC are connected to a grounded main
outlet. Failure to ground the equipment may result in malfunction.
• Hold
2.2 Adjusting Touch Sensitivity [
).
• Changing the position or angle of the monitor may cause the cursor to jump.
• Using metals near the touch panel screen may cause the cursor position to become
misaligned.
• If the touch panel is dirty, the touch panel may not operate properly. Clean the touch
panel (see
).
• Using a spray for preventing static electricity may influence the sensitivity of the touch
panel, causing the cursor position to become misaligned.
• Do not touch the touch panel for 5 seconds after the PC starts up, after turning on the
monitor, or after connecting the USB cable. Touching the touch panel too soon may
cause incorrect cursor positioning or disable touch operation. If this occurs, turn the
monitor off, and then turn it on again.
• Execute TPOffset to adjust the touch panel sensitivity.
• Changing the screen size of the monitor may cause the cursor position to become
misaligned. If the screen size has been changed, adjust the touch position.
• When displaying at a resolution other than the recommended resolution, the touch
position and cursor position may become misaligned due to the scaling function of the
graphics board. Check the settings of the graphics driver and change the display scaling
from the graphics driver to the monitor. After changing the setting, adjust the touch
position again.
The cursor is not displayed at the touch position, but is displayed in the
center of the monitor
• Correct the touch position.
– If you are using a dedicated touch panel driver, refer to the Touch Panel Driver
User's Manual.
– If using a Windows standard driver, see
3.2 Correcting the Touch Position [
.
Cursor shakes / Drawing lines are unstable
• Check if grounding on the power cord for the monitor and PC is connected to ground. If
not connected to ground, this may result in malfunction.
• Run TPOffset and try adjusting the sensitivity of the touch panel.
• A metal object may affect the stability of the cursor.
• If multiple monitors are positioned close to each other, position them further apart.