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Chapter 6 troubleshooting, 1. no picture – Eizo FlexScan EV3895FX-BK 37.5" 24:10 Ultrawide Curved IPS Monitor (Black) User Manual

Page 36

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Chapter 6 Troubleshooting

6-1. No Picture

Problem

Possible cause and remedy

1. No picture

Power indicator does not light up.

Check whether the power cord is connected properly.

Turn on the main power switch on the rear side of the monitor.

• Touch

.

Turn off the main power switch on the rear side of the monitor, and

then turn it on again a few minutes later.

Power indicator is lighting white.

Increase “Brightness”, “Contrast”, or “Gain” in the Setting menu (see

“Color Adjustment” (page 18)

).

Power indicator is lighting orange.

Switch the input signal.

Turn the setting “On” for “Compatibility Mode” on the “Administrator

Settings” menu (see

“Compatibility Mode” (page 34)

).

Move the mouse or press any key on the keyboard.

Check whether the PC is turned on.

Turn off the main power switch on the rear side of the monitor, and

then turn it on again.

Power indicator is flashing orange

and white.

This symptom may occur when the PC is connected to the

DisplayPort connector. Use a signal cable recommended by us for

the connection. Turn the monitor off and on.

Check the connection and condition of the USB devices connected

to the monitor.

2. The message below appears.

This message appears when the signal is not input correctly even

though the monitor is functioning properly.

This message appears when no

signal is input.

Example:

The message shown left may appear, because some PCs do not

output the signal immediately after power-on.

Check whether the PC is turned on.

Check whether the signal cable is connected properly.

Switch the input signal.

Turn off the main power switch on the rear side of the monitor, and

then turn it on again.

Try changing “Signal Format” in the “Administrator Settings” menu

(see

“Signal Format” (page 35)

).

Try setting “Auto Input Detection” in the “Administrator Settings”

menu to “Off” and switching the input signal manually (see

“Auto

Input Detection” (page 34)

).

The message shows that the

input signal is out of the specified

frequency range.

Example:

Check whether the PC is configured to meet the resolution and

vertical scan frequency requirements of the monitor (see

“1-3.

Supported Resolutions” (page 10)

).

Reboot the PC.

Select an appropriate setting using the graphics board’s utility. See

the User’s Manual of the graphics board for details.

This message appears when the PC

connected to the USB-C connector

does not support video signal

output.

Example:

Check whether the connected cable is a signal cable recommended

by us.

Check whether the USB-C of the connected device supports

video signal output (DisplayPort Alt Mode). For details, contact the

manufacturer of the device.

Connect a DisplayPort cable or an HDMI cable.

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Chapter 6 Troubleshooting