PACKARD BELL EN BG35 - Manual (Page 36)

36 - Quick Start & Troubleshooting Guide
D
IAGNOSE
& R
EPAIR
We all experience problems with our computer from time to time... Before calling the Customer Contact Centre, please read
the following. This troubleshooting guide will help you diagnose and solve some common problems. Please note that the
solutions proposed in either one of the cases below may not be limited to that specific case and may be used to solve other
computer issues.
Note: Check the latest fixes on www.packardbell.com. Our online Troubleshooter can help you find solutions in a few
clicks!
Top Troubleshooting Cases
Have a look at the ‘symptoms’ described below, see if they match the problem you encounter with your computer and follow
the steps to fix the issue. Also remember to read our recommendations in the Safe Computing section (page 27) to get the
most of your computer and prevent problems in the future.
Nothing displays on the screen (page 37)
The screen freezes when the Packard Bell logo displays (page 38)
The screen freezes when the Windows logo displays (page 39)
The Windows desktop displays, but the operating system is not stable (page 39)
The screen displays applications, but they crash or run erratically (page 40)
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