PLANET IKVM-16010 - Manual (Page 36)

8/16-Port IP KVM Switch
Appendix B Troubleshooting & Frequently Asked Questions
Question Answer
The remote mouse doesn’t
work or is not synchronous
Make sure the mouse settings in IKVM-8010 / IKVM-16010 match the
mouse model. There are some circumstances where the mouse
synchronization process could behave incorrectly, refer to Section 3.4.3 for
further explanation.
The video quality is bad or the
picture is grainy
Try to correct the brightness and contrast settings (see section 4.3.1) until
they are out of a range where the picture looks grainy. Use the auto
adjustment feature to correct a flickering video.
Login on IKVM-8010 /
IKVM-16010 fails.
Was the correct combination of user and password given? On delivery, the
user ”super” has the password ”pass”. Moreover your browser must be
configured to accept cookies.
The Remote Console window
can’t connect to IKVM-8010 /
IKVM-16010.
Possibly a firewall prevents access to the Remote Console. Make sure the
TCP port numbers 443 or 80 are open for incoming TCP connection
establishments.
No connection can be
established to IKVM-8010 /
IKVM-16010.
Check whether the network connection is working in general (ping the IP
address of IKVM-8010 / IKVM-16010). If not, check network hardware. Is
IKVM-8010 powered on? Check whether the IP address of IKVM-8010 /
IKVM-16010 and all other IP related settings are correct! Also verify that all
the IP infrastructure of your LAN, like routers etc., is correctly configured.
Without a ping functioning, IKVM-8010 / IKVM-16010 can’t work either.
Special key combinations, e.g.
ALT+F2, ALT+F3 are
intercepted by the console
system and not transmitted to
the host.
You have to define a so-called ’Button Key’. This can be done in the Remote
Console settings.
In the browser the IKVM-8010 /
IKVM-16010 pages are
inconsistent or chaotic.
Make sure your browser cache settings are feasible. Especially make sure
the cache settings are not set to something like ”never check for newer
pages”. Otherwise IKVM-8010 / IKVM-16010 pages may be loaded from
your browser cache and not from the card.
Windows XP doesn’t awake
from standby mode
This is possibly a Windows XP problem. Try not to move the mouse while
XP goes in standby mode.
Can’t upload the signed
certificate in MacOS X
If an ’internal error’ occurs while uploading the signed certificate, either
change the extension of the file to .txt or add a file helper using the Internet
Explorer preferences for this type of file. Make sure that the encoding is
plain text and the checkbox ’use for outgoing’ is checked. Another possibility
is to use a Mozilla based browser.
Every time I open a dialog box
with some buttons the mouse
pointers are not synchronous
anymore
Please check, if you have an option like ”‘Automatically move mouse pointer
to the default button of dialog boxes”’ enabled in the mouse settings of the
operating system. This option needs to be disabled.
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