Retrotec FanTestic (ATTMA) - Manual (Page 53)

rev-2014-10-27
Page 53 of 58
©Retrotec Inc. 2011-2014
For details on customizing your output to Excel, and a reference of all the available tags, see the
separate manual:
Manual-FanTestic-How to Customize Generated Reports.pdf
12 Troubleshooting
Problem Solution
Cannot generate reports in FanTestic

Make sure you are using the most recent
version of Microsoft Word (2007 or
greater)

If you are using an earlier version (2003 or
earlier), please download a free
compatibility pack
here that will allow you
to open/edit/save Word 2007 documents.

If this does not fix the problem, contact
us.
Cannot find gauges with DM-2 connected –
DM-2-to-computer connection is not functional 
You must download the DM-2 USB driver
from Retrotec’s website in order to get
the computer to recognize the DM2
gauge. You can access this driver
here .