Epson Expression Premium XP-635 Refurbished - Manual (Page 6)

Uninstalling Applications - Windows. . . . . . . . .125
Uninstalling Applications - Mac OS X. . . . . . . . 125
Installing Applications. . . . . . . . . . . . . . . . . . . . . 126
Updating Applications and Firmware. . . . . . . . . . 126
Updating the Printer's Firmware using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .127
Solving Problems
Checking the Printer Status. . . . . . . . . . . . . . . . . .128
Checking Messages on the LCD Screen. . . . . . . 128
Checking the Printer Status - Windows. . . . . . . 129
Checking Printer Status - Mac OS X. . . . . . . . . 129
Removing Jammed Paper. . . . . . . . . . . . . . . . . . . 129
Removing Jammed Paper from the Paper
Cassette. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 130
Removing Jammed Paper from Inside the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .131
Removing Jammed Paper from the Rear Cover. 133
Paper Does Not Feed Correctly. . . . . . . . . . . . . . . 134
Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . .135
Paper Feeds at a Slant. . . . . . . . . . . . . . . . . . . . 135
Several Sheets of Paper are Fed at a Time. . . . . . 135
No Paper Feeds. . . . . . . . . . . . . . . . . . . . . . . . 135
CD/DVD Tray is Ejected. . . . . . . . . . . . . . . . . .135
Power and Control Panel Problems. . . . . . . . . . . . 136
Power Does Not Turn On. . . . . . . . . . . . . . . . . 136
Lights Came On and then Went Out. . . . . . . . . 136
Power Does Not Turn Off. . . . . . . . . . . . . . . . . 136
LCD Screen Gets Dark. . . . . . . . . . . . . . . . . . . 136
Cannot Print from a Computer. . . . . . . . . . . . . . . 136
Cannot Use AirPrint. . . . . . . . . . . . . . . . . . . . . . .137
Printout Problems. . . . . . . . . . . . . . . . . . . . . . . . 137
Nothing or a Very Faint Image is Printed. . . . . . 137
Print Quality is Poor. . . . . . . . . . . . . . . . . . . . .137
Print Quality Does Not Improve Even After
Aligning the Print Head. . . . . . . . . . . . . . . . . . 138
Images or Photos are Printed in Unexpected
Colors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
Banding Appears at Intervals of
Approximately 2.5 cm. . . . . . . . . . . . . . . . . . . .139
Copy Quality Is Poor. . . . . . . . . . . . . . . . . . . . 139
An Image of the Reverse Side of the Original
Appears in the Copied Image. . . . . . . . . . . . . . 139
The Position, Size, or Margins of the Printout
Are Incorrect. . . . . . . . . . . . . . . . . . . . . . . . . . 140
Multiple Originals are Copied onto a Single
Sheet. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 140
Cannot Print Without Margins. . . . . . . . . . . . . 140
Edges of the Image are Cropped During
Borderless Printing. . . . . . . . . . . . . . . . . . . . . .140
Printing Position of Photo Stickers is Incorrect. 141
Printing Position on a CD/DVD is Incorrect. . . 141
Paper Is Smeared or Scuffed. . . . . . . . . . . . . . . 141
Paper is Smeared During Automatic 2-Sided
Printing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 142
Printed Characters Are Incorrect or Garbled. . . 142
The Printed Image Is Inverted. . . . . . . . . . . . . . 142
The Printout Problem Could Not be Cleared. . . 142
Other Printing Problems. . . . . . . . . . . . . . . . . . . 143
Printing Is Too Slow. . . . . . . . . . . . . . . . . . . . . 143
Printing Slows Down Dramatically During
Continuous Printing. . . . . . . . . . . . . . . . . . . . .143
Cannot Cancel Printing from a Computer
Running Mac OS X v10.6.8. . . . . . . . . . . . . . . . 143
Cannot Start Scanning. . . . . . . . . . . . . . . . . . . . . 144
Cannot Start Scanning when Using the
Control Panel. . . . . . . . . . . . . . . . . . . . . . . . . .144
Scanned Image Problems. . . . . . . . . . . . . . . . . . . 145
Scan Quality Is Poor. . . . . . . . . . . . . . . . . . . . . 145
Characters Are Blurred. . . . . . . . . . . . . . . . . . .145
An Image of the Reverse Side of the Original
Appears in the Scanned Image. . . . . . . . . . . . . 145
Moire (Cross-Hatch) Patterns Appear in the
Scanned Image. . . . . . . . . . . . . . . . . . . . . . . . .146
Scanning Area or Direction Is Not Correct. . . . 146
The Scanned Image Problem Could Not be
Cleared. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Other Scanning Problems. . . . . . . . . . . . . . . . . . . 147
Cannot Scan in Full Auto Mode in EPSON
Scan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Thumbnail Preview Does Not Work Properly. . .147
Scanning Is Too Slow. . . . . . . . . . . . . . . . . . . . 147
Scanning Stops when Scanning to PDF/
Multi-TIFF. . . . . . . . . . . . . . . . . . . . . . . . . . . 147
Other Problems. . . . . . . . . . . . . . . . . . . . . . . . . . 148
Slight Electric Shock when Touching the
Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .148
Operation Sounds Are Loud. . . . . . . . . . . . . . . 148
Cannot Save Data to a Memory Device. . . . . . . 148
Application Is Blocked by a Firewall (for
Windows Only). . . . . . . . . . . . . . . . . . . . . . . . 148
"?" Is Displayed on the Photo Selection Screen. . 148
Appendix
Technical Specifications. . . . . . . . . . . . . . . . . . . . 149
Printer Specifications. . . . . . . . . . . . . . . . . . . . 149
Scanner Specifications. . . . . . . . . . . . . . . . . . . 150
Interface Specifications. . . . . . . . . . . . . . . . . . . 150
User's Guide
Contents
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