Grass Valley T2 Classic iDDR SP2 - Manual (Page 46)

46 T2 Maintenance Manual June 11, 2010
Chapter 3 Troubleshooting Problems
Front panel problems
Touch screen LCD and control buttons problems
DVD drive problems
Problem Possible Causes Corrective Actions
The touch screen LCD
image is faulty.
No response against
touch control.
• The software or
operating system on the
T2 has a fault.
1. Make sure CommandCenter is up and running.
2. If the problem persists, connect a mouse,
keyboard, and VGA monitor to the T2 and test
functionality. Compare this functionality to that
of the touch screen LCD. If everything works
fine with the VGA monitor but not the front
panel, there could be a software problem on the
touch screen LCD. Restore the T2 system.
Refer to
"Restoring to the factory default
condition" on page 37 .
• The touch screen LCD
itself is faulty.
The control buttons
operates not at all. • The control buttons or
front board are broken.
1. Make sure CommandCenter is up and running.
2. When the control buttons do not operate with
CommandCenter launched, make sure the
button kit device is present. Enter the
maintenance mode. Open the device manager.
And confirm "HID-compliant game controller"
is present under the "Human Interface Devices"
category.
3. Restore default settings using the Recovery
Software DVD. Refer to "Restoring to the
factory default condition" on page 37 .
• The software or
operating system on the
T2 has a fault.
Problem Possible Causes Corrective Actions
There is no access to a
disk in the DVD drive.
This can be
accompanied by an error
message from the
Windows operating
system. There is a problem with
the disk currently inserted
in the drive, the Windows
operating system is not
recognizing the drive,
pickup lens of the drive is
dirty or the drive itself is
faulty. 1. Make sure a correctly formatted disk is inserted
correctly. Try another disk if necessary. If the
problem persists with a correctly formatted and
inserted disk, proceed with the next step.
2. Watch the DVD drive access lights while you
attempt access to the disk. If the lights do not
flash correctly, restart the T2 and try disk access
again.